Delete your ProSit account
This page explains how to delete your account in ProSit, the app by Netstrada s.r.l., and what happens to your data.
In the app
- Open ProSit and sign in.
- Go to Profile.
- Tap Delete account and confirm.
Your account is deleted immediately.
Without the app: by e-mail
Write to hello@netstrada.it with the subject “Delete my ProSit account”, and either:
- send it from the e-mail address you sign in to ProSit with (the one of your Apple or Google account), or
- give us the verified phone number on your account. We may ask you to confirm the request from that number.
We only delete an account once we are sure the request comes from its owner. We delete it within 30 days and reply to you when it is done.
What is deleted
Deleting by e-mail does exactly what the button in the app does:
- Your profile — name, photo, birth year, languages, bio — your phone number and your Instagram handle.
- Your requests and any photos of friends you added to them, the tents you follow, your devices’ push tokens, your Brezn and their history, your clips and what you wrote on them, your Prosit connections, and your purchase records.
- Your offers are cancelled. Every guest who had asked for a seat or had been accepted at your table is told, and gets their three Brezn back.
- Your own open requests are withdrawn, and seats you had been given are released for someone else.
- Reports you filed, and ratings other people gave you.
Before you do it: your clips go too, and they cannot be restored. Every clip on your profile was earned by meeting somebody — a whole season of going out can be in them — and the words on them were yours. Deleting your account forfeits all of them, along with every unspent Brezn including bought ones, which otherwise never expire, and every Prosit you made in person.
None of it can be paid out, moved to another account, or given back if you sign up again: a new account starts from zero. If you only want a break, you can simply sign out and leave the app.
What is not deleted
- Ratings you gave to other people stay on their profiles, anonymised: without your name or any link to your account.
- Unspent Brezn and your clips are forfeited — see the box above. They cannot be paid out or moved to another account.
- Purchases are not refunded by deleting your account. Apple and Google sold the Brezn; to ask for a refund, contact them (see Support). Their own records of your purchases are kept by them under their privacy policies.
- Our nightly backups are kept for 14 days, so deleted data disappears from them at the latest 14 days after deletion. Server access logs, which contain IP addresses, are deleted automatically after at most 14 days.
- A report somebody else filed about you is kept until it has been handled and then for 12 months, and is then deleted automatically (see the privacy policy).
- Your Apple or Google account itself is not affected. Anything your counterpart at a table saved on their own phone is outside our control.
More about your data in the privacy policy.